Frequently Asked Questions
Everything you need to know about creating stunning product visuals with CopiéCollé.
Terminology
Mockup
A Mockup is a product template (like a t-shirt, mug, or tote bag) where you place your design ON the product.
- Best for: Selling specific merchandise.
- Input: Your logo or artwork file.
- Result: Your design realistically applied to the product surface.
Scene
A Scene is a background environment (like a wooden desk, a cozy living room, or a nature setting) where you place a product INTO the environment.
- Best for: Lifestyle shots and branding.
- Input: A product image (e.g., a bottle, a box).
- Result: Your product realistically integrated into the scene with shadows and lighting.
Custom Template
A Custom Template allows you to upload your own base image (either a product photo or a scene) and use our AI to composite your designs or products onto it. This gives you complete control over your visual assets.
Remixing & Privacy
Remixing allows you to take an existing scene or upload your own, and customize it with your product.
Privacy Guarantee: All custom remixes and scenes you create are PRIVATE by default. They will appear in your personal dashboard but will never be shown in the public community gallery.
Credits & Usage
How are credits used?
Credit costs depend on the resolution and type of generation:
- Standard (1K): 5 Credits
- High Res (2K): 10 Credits
- Ultra Res (4K): 15 Credits
- Video: 25 Credits
Do you offer refunds for failed generations?
System Errors: If the generation fails due to a technical error on our end (e.g., server timeout, AI service unavailable), your credit will not be deducted, or it will be automatically refunded.
User Satisfaction: If you are not satisfied with a generation, please contact us at copiecolle.ai@gmail.com and we will make it right.
How to Use CopiéCollé
Choose a Template
Browse our Gallery or Fresh Drops to find the perfect Mockup or Scene for your needs.
Upload & Customize
Upload your design (for Mockups) or product image (for Scenes). Adjust the placement and settings.
Generate & Download
Hit generate and watch the AI work its magic. Download your high-resolution image instantly.